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As a voluntary standard, ISO 10001 is up to the discretion of the organisation adopting it. ISO 10001 is a code of conduct meant to be followed within an organisation to ensure quality management and customer satisfaction.

Why Should You Get ISO 10001 Certification?

Good customer relations can be sustained through the delivery of promised services, which is where ISO 10001 certification comes in. The ISO 10001 standard provides a tried-and-true blueprint for businesses to follow when crafting their own set of customer satisfaction codes of conduct. The principles laid out in ISO 10001 Certification can be used as a road map to better understand your customers, build stronger relationships with them through better communication, and reduce the number of complaints you receive.

Recognizing the needs of customers, clients, or related interested parties is a key component of the ISO 10001 certification, which aids the organisation in keeping their current customers and attracting new ones. Having a quality management system certified to ISO 9001 shows that you follow certain guidelines to ensure your customers are happy with the products or services you provide them.

In the same vein as ISO 9001, ISO 14001, etc., the code of conduct detailed in Annex A is adhered to by the ISO 10001 Standard. Annex C provides information about the ISO 9001 standard and how it applies to smaller organisations.

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The ISO 9001 Certification services are provided by Accredium, a professional certification and consulting organisation that has locations in all of India's main cities.

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